Shipping & Delivery

Shipping & Delivery Information

At Nostalica, we are committed to ensuring that your order is processed, shipped, and delivered as efficiently as possible, while keeping you informed every step of the way. Our team works diligently to prepare and dispatch your items with care, ensuring a smooth and timely delivery experience.

Below, you’ll find detailed information about our shipping process, estimated delivery times, and frequently asked questions to help you stay updated on your order's journey. Whether you're ordering from across the street or across the globe, we're here to make sure your package arrives safely and on time.

Estimated Delivery Time

To maintain high-quality standards, all orders go through a processing and preparation period before being shipped. Delivery times vary depending on your location and product availability.

  • Processing Time: 3-5 business days
  • Shipping Time: 2-4 weeks (depending on destination and shipping method)
  • Total Estimated Delivery Time: 3-5 weeks

Note: Delivery times may vary due to customs processing, local postal delays, and high-demand periods.

Order Tracking

Once your order has been processed and shipped, you will receive a tracking number via email. Please allow up to 24 hours for your tracking information to update in the courier’s system. If you haven’t received your tracking details within the expected timeframe, feel free to contact our customer support team for assistance.

To ensure you can easily track your package, we recommend checking both your inbox and spam folder for the tracking email. Additionally, most orders can be tracked through our website or directly via the carrier’s online tracking portal. If you experience issues with tracking updates or your package appears to be stuck in transit, our support team is happy to investigate and provide solutions.

In rare cases, tracking updates may be delayed due to customs processing or carrier delays. If you notice that your tracking status hasn’t changed for an extended period, please reach out to us so we can work with the shipping provider to get real-time updates on your order’s status.

Lost or Delayed Packages

If your order has not arrived within the following timeframes, please contact our support team:

  • Apparel & Accessories: 25 days after purchase
  • Home Decor, Gadgets, Home Electronics: 35 days after purchase

Once you reach out to us, we will initiate an investigation with our shipping partners to track your package and determine the cause of the delay. In some cases, delays may occur due to customs processing, local carrier issues, or extreme weather conditions. If your package is confirmed as lost in transit, we will arrange for a replacement to be shipped at no additional cost or issue a full refund, depending on your preference.

For missing deliveries, we kindly ask that you check with your local postal service, neighbors, or any alternate delivery locations before reaching out. Sometimes, carriers mark items as delivered before they actually arrive. If you still haven’t received your package after verifying these options, our support team will be happy to assist you further.

Shipping Costs

Shipping costs are calculated at checkout based on your shipping location and the selected shipping method. Simply enter your delivery address at checkout to view the applicable rates.

Customs, Duties & Import Taxes

For international orders, import duties, taxes, and other customs charges are not included in the item price or shipping cost. These fees vary by country and are the responsibility of the buyer. Please check with your country’s customs office for details on any additional charges before placing your order.

Restricted Shipping Destinations

Unfortunately, due to shipping limitations, some items cannot be shipped to the following countries:

  • All products except personalized shirts & hoodies: Guatemala, Bolivia, Peru, Montenegro, Syria, Kuwait, Georgia, North Korea, Jordan, Ecuador, and Morocco.
  • Extended shipping time (50+ days) for certain products: South Africa, Peru, Argentina, Bulgaria, Romania, and French Polynesia.

Need Assistance?

For any shipping-related inquiries, please don’t hesitate to reach out to our customer support team. We’re here to help and ensure your shopping experience with Nostalica is smooth and enjoyable!

Our dedicated team is available to assist you with any concerns regarding tracking updates, shipping delays, or delivery issues. Whether you need assistance with a lost package, customs-related inquiries, or simply want an update on your order’s status, we are happy to help.

We strive to provide fast and effective support to make sure your order arrives safely and on time. Don't hesitate to contact us if you need any assistance—we’re just a message away!

📩 Contact Us – info@nostalica.shop